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"With our new virtual contact center our six locations can now act as one; call volumes and agent tasks can be spread across all sites as and when required, maximizing agent productivity and improving the customer experience."
Andrew Herring
Toyota Financial Services (TFS)
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MOBILITY
TRANSFORMING AN ORGANIZATION’S FLEXIBILITY IN
ALLOWING CHOICE TO WORK WHEREVER, WHENEVER AND HOWEVER
Businesses now realize that to maintain a competitive
advantage and to retain their people they must provide
an environment which allows them to operate effectively
wherever they are. By providing your organization with
the freedom to work anytime, anywhere and on any device
you accelerate business velocity as business gets done
regardless of where you are. Extending a rich communication
experience beyond the desktop, making it available on
any device, anywhere, and at any time improves the experiences
of customers and an organization’s people by keeping
collaboration flexible and constant.
There are three technology sets within Touchbase Mobility:
Wireless
Whether hot-desking or roaming within a campus environment,
users need access to the same information and applications.
With correct planning, access to wireless networks can
deliver considerable cost savings over a fixed environment
and when compared to mobile carriers.
Soft Phones
As an application running on a laptop or mobile device,
a soft phone can take an extension with a person wherever
they go with the ability to make and receive calls wherever
connected to the corporate network. When integrated
with access to a wireless network this produces significant
cost reduction while improving the user experience considerably.
VPN
Virtual private networks are logically partitioned,
private networks constructed over a shared or public
infrastructure. They ensure traffic separation and privacy
of data, either self-implemented or provided by a service
provider. VPNs allow the organization to realize the
cost advantages of a shared network without foregoing
any of the benefits of a proprietary one.
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